a letter of complaint to doctor Gajir

I am lodging a formal complaint to Elliot B. Davidson, MD, FAAFP, Director Of akron generals center for family medicine, but i am also CCing the resident who saw me the day of the incident, and the patient liaison for out patient services at akron general medical center. Hello, my name is Allyson Sutphin. I am a patient of doctor Ghada Ibrahim at Center for Family Medicine, as well as a rheumatology, pulmonology, and neurology patient at this hospital location. I am writing you today to lodge a formal complaint about an incident that happened at the CFM facility this week. Here is a summary of the situation. Wednesday morning I woke up with a high fever, vomiting, and blood in my urine. Because I have a preexisting condition, I called CFM and asked for a rushed appointment. The nurse told me that they could not get me in that day and recommended that I been seen in the emergency department. I was seen in the ER at akron general at 12:00am on wednesday night / thursday morning. While iIwas there, I received IV fluids as well as pain and nausea medication. They drew blood and collected a urine sample. They diagnosed me with a bladder infection and idiopathic vomiting, and set up a rushed appointment with CFM. I was discharged from the ER and went to my CFM appointment that was scheduled for 11:30am that day (the day that I was discharged from the emergency room). I got to my appointment 10 minutes early, but they did not call me back until an hour after my appointment was scheduled. once i got back into a room, they took another urine sample, and started another IV to give fluid replacement. Since my doctor was unable to see me that day, I saw Dr. Gajir. He spoke with me and decided that antibiotics should not be prescribed since I was already having stomach issues and antibiotics can add to that, and sent me home with a 102.4 fever with the instructions to call back the next day if things had not cleared up, and he would call for a direct admission to the hospital. The next day my fever and vomiting were persistent so i called CFM and asked the nurse to pass the information on to the doctor. i waited 4 hours and still had not gotten a call back so i made another phone call to remind the nurse to process my request. she told me that i should go back to the emergency department, and that they would send over paperwork to get me taken back STAT and they would instruct the ER doctor to admit me to the hospital. some direct quotes from this conversation are, "They will get you back right away so you won't be waiting around," and, "There is no chance that they won't admit you to the hospital because we have requested it." however, when i got to the emergency department nothing had been sent over and i was instructed to wait in the ER waiting room. i was very ill at that time so i had s friend call CFM on behalf of me, and he was told by a different nurse or doctor that we had been given misinformation, that i had the option to be evaluated, and a decision would be made based on lab tests. I was lied to and mislead by the nurse on call at the center for family medicine, which lead to two unnecessary ER visits, racking up bills for lab tests and results. i would very much like to speak to Ghada Ibrahim (my physician) and a patient liaison who can hear my case and advocate for me, because i do not feel that i can trust the care givers that i have been assigned too.